Domestic Shipping Terms
1. All orders will be shipped after all credit card information has been
verified, regardless of the shipping method you select. If we have a problem
contacting you due to verification problems, your order will be delayed
in shipping. Once your credit card information has been verified your
order will ship immediately. Verification may take up to 24-48 hours.
2. United Parcel Service (UPS) delivers and picks up Monday through Friday
and does not count the weekend in their transit time. Ground packages
may take up to 10 business days to be delivered. All other air services
are guaranteed to arrive as stated after credit card information has been
verified.
• Free Shipping on orders over $150.00
• UPS Ground (48 states) 5-7 business days $9.95*
• Express Delivery add to standard shipping
• UPS 3 Day Express (3 business days) $15.00*
• UPS 2 Day Express (2 business days) $20.00*
• Canada/Alaska/Hawaii (via US mail)
* orders shipped once credit card has been verified
* verification may take up to 48hrs, upon which your order will be shipped
immediately
Exchange & Refunds
1. Exchanges or refunds are gladly made within 30 days of invoice
date.
2. Please enclose the sales receipt (original or copy) of packaging materials
in order to facilitate any exchange or refund. Failure to do so will delay
credit.
3. All transportation and insurance charges for returns must be prepaid
by the customer, COD will not be accepted. We do not refund shipping charges
on any merchandise regardless of the reason for return unless the item is
found to have a manufactured defect that has been overlooked.
4. No refund will be given on worn, washed, mistreated or altered merchandise.
5. Underwear, packaged t-shirts and socks not in the original unopened wrapping
cannot be returned or exchanged unless there is a manufactured defect. Underwear
and socks that are shipped to us as opened merchandise without a proper
return authorization will be sent back to customer at customer's expense.
6. All returns must have an explanation of why the merchandise is being
returned. Please feel free to contact us if you have any questions concerning
your order or return. info@threadsbigandtall.com
or call us at 1-708 499-9500
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